How to Contact the Help Desk

The Global Implementation & Client Support is available to provide technical, operational and investigational support for your electronic banking services from Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. The phone numbers are:

  • 1-800-265-5613 - Toll-free number within North America
  • 416-288-4600 - Local Toronto area customers
  • 1-800-291-3057 - USA customers
  • 1-800-463-7777 - French
  • 416-701-7351 - Fax

When you call, please have your company's service agreement number ready, so that we can quickly assist you.

Alternatively, you may also contact the Help Desk via e-mail at hd.ccebs@scotiabank.com. Please include your company's name, service agreement number and a contact phone number in the body of your e-mail message. Your email will be answered within 24-48 business hours.